This can be a huge help in improving the efficiency of your customer services team, ensuring that your staff are dealing with the more relevant and potentially lucrative conversations, customers and leads while smaller, simpler enquiries are handled by the chatbot. been a tremendous amount of chatbot apps built on websites, in applications. This means that a chatbot can help to take some of the strain from a customer services team, automating simpler interactions, with Flow XO allowing human agents to step in if necessary before handing back over to the chatbot to complete the conversation. Use existing conversation data (if available) to understand the type of. Instead, a chatbot uses the workflows you set up to understand and respond to customers, putting the information they need directly in front of them as quickly as possible. Flow XO is the perfect toolset for any business that wants to ensure their interactions with their customers are as efficient, effective and intelligent as possible.Ī chatbot provides a means for a customer to communicate with a business in a fast and reactive way, avoiding extensive email chains, phone calls and enquiry forms.
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